The fact that networks like Twitter, Facebook, Instagram, and WhatsApp rule the world in every walks of life. It is not a hidden fact.
Surprisingly, sectors like Shopping, Education, e-commerce, News, Businesses, and many unlisted sectors utilize social media to spread far and wide. Likewise, the health and wellness sector has also made a mark by making procedures like consultations and appointments online. As a result, the whole process of consulting a specialist to make the payment has become online.
A customer can connect to the specialist using the WhatsApp bot by sending a “Hello” message. The bot responds with a welcome message, along with options to book, reschedule an existing or cancel an appointment. As the customer responds to any one of the options, the bot responds to choose any clinic you are registered with. The conversation continues with the bot enquiring about the mode of appointment, the specialist that the customer wants to consult with, the date and time slot, and last of all, the payment mode. During the conversation, whenever there is an unidentified message from the customer, the bot redirects them to the advisor. Information is passed to the advisor, who will manage and redirect the remaining functions.
Out of all the social media platforms, WhatsApp is the easiest and the most used method in the health sector. Specialist are smoothly approachable.
Assimilating the frequency of its usage with a reach of over 2 billion people worldwide, we at LYFnGO have incorporated Whatsapp features into our website to give you smooth sailing from online appointments to payments. The WhatsApp chat helps you to book an appointment, even without visiting the site or the clinic.
Thanks to technology, there are numerous ways to reach a specialist without visiting a service provider or clinic. Online consultations ensure discussions through chat, call, or video call. It has become one of the most preferred forms of consultation. It benefits to consult or talk to different specialists online from your home. Uploading images, files videos, links and documents are an added benefit.
Consult your specialist from the comfort of your home.
Now at your fingertips.
Added benefits : Upload images, files, and videos.
Get personalized guidance for your health problems by prompt consultation
Trustworthy and secured platform.
Video and chat alternatives.
Save time and money.
Upload records effortlessly.
No need to travel.
Confidential and safe consultations.
Nill infections due to service centre visits.
Frequently asked questions
1. How can WhatsApp bot ease my booking job?
WhatsApp can assist your customers to schedule, reschedule or reply with automated messages to the customer.
2. Is it required to download the software on WhatsApp or send my personal details?
No, in the first place, LYFnGO has WhatsApp with it. There is no requirement for any personal details.
3. Can I start using the bot immediately, or will it take time?
Yes, you can start using WhatsApp soon as your account with LYFnGO is active.
4. Does the customer need to book an appointment for an online consultation?
Yes, the customer needs to book an appointment.
5. Is the customer's data secured because there can be an exchange of medical or non-medical records?
Yes, the data is secured. You are the owner of your data.
6. What are the different modes of communication integrated with LYFnGO?
In addition to WhatsApp chat and online consultation, LYFnGO has Video calling platform integrations like zoom and meet.
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The Integrated next-gen platform for Health & Wellness Service Providers to increase productivity, improves financial outcomes, eases information exchange, and enriches the patient/customer experience.